Refund Policy

Last updated: February 1, 2026 · Effective for all SchoolHelm subscriptions At CodexCafe IT Solutions Pvt Ltd, we want every school to be fully satisfied with our platform. If you're not happy, we offer a clear and fair refund process. Here's how it works:

2. Refund Policy by Plan Type

All new subscriptions (both monthly and annual) come with a 15-day satisfaction guarantee. If you're not satisfied with the Service within the first 15 days of your subscription, you can request a full refund — no questions asked.
To claim the guarantee, email us at info@schoolhelm.com or call +91-6203365757 within 15 days of your subscription start date.

2. Refund Policy by Plan Type

Plan Type	Refund Window	Refund Amount
Monthly Plan	Within 15 Days Of Billing	Full Refund
Annual Plan	Within 15 Days Of Subscription	Full Refund
Annual Plan	16–90 Days	Pro-Rata Refund For Unused Months
Annual Plan	After 90 Days	No Refund (Can Cancel, Access Continues Till Term End)
Enterprise Plan	As Per Agreement	As Per Individual Contract Terms

2. Refund 3. How to Request a Refund

To request a refund, contact us through any of these channels:

Phone: +91-6203365757 (Mon–Sat, 9 AM – 7 PM)
Email: info@schoolhelm.com — with subject "Refund Request"
WhatsApp: +91-6203365757

Please include your school name, subscription details, and reason for the refund (optional — we welcome feedback to improve our service).

2. Refund 4. Refund Processing

Refund requests are acknowledged within 24 hours
Approved refunds are processed within 7–10 business days
Refunds are issued to the original payment method (bank transfer, UPI, or card)
If paid by cheque, refund will be issued via bank transfer (NEFT/RTGS)

5. What Happens After Cancellation

Data retention: Your school's data is retained for 90 days after cancellation. You can request a full data export during this period
Website & App: School website and mobile app will be deactivated upon cancellation. Domain names can be transferred to the school upon request
Email accounts: Business email accounts will be deactivated. Schools should migrate important emails before cancellation
After 90 days: All data is permanently deleted and cannot be recovered

6. Non-Refundable Items

Custom development or integration work (Enterprise plan)
Third-party domain registration fees (these are paid to domain registrars)
On-site training and visit costs (if specifically charged)
SMS credit packs (used or unused)

2. Refund 7. Downgrades

If you want to switch from a higher plan to a lower plan (e.g., Professional to Starter), the change takes effect at the next billing cycle. No partial refund is issued for the current billing period, but you retain access to all features until the period ends.

8. Disputes

If you disagree with a refund decision, please email us at info@schoolhelm.com with the subject "Refund Dispute." We will review the case within 5 business days and respond with a final decision. If still unresolved, the matter shall be subject to the dispute resolution process outlined in our Terms of Service.

9. Contact

CodexCafe IT Solution Pvt Ltd
Elite Complex, Pugmil Road, Hazaribagh, Jharkhand 825301

Phone: +91-6203365757 (Mon–Sat, 9 AM – 7 PM)
Email: info@schoolhelm.com — with subject "Refund Request"
WhatsApp: +91-6203365757